Heart of the Home Inc. offers Free Standard Shipping within Canada on orders over $150 (before taxes). A flat rate of $30 is charged on any order under $150.
Currently we only ship within Canada and all shipping fees are non-refundable.
Can your order be picked up in store? Absolutely!! We’ll have your items packed and ready to go. Give us a call for curb-side pick-up so you don’t even have to get out of your vehicle.
Return & Exchange Policy
In Store Policy:
Heart of the Home Inc. will accept, Gifts and Houseware items back unopened and in their original packaging with a sales receipt for a return or exchange within fourteen days of purchase. With a Gift receipt we will do an exchange or in-store credit. Food, bath and beauty, seasonal and all discounted/sale items are all a FINAL SALE. A store credit never expires and can be utilized at any time. Heart of the Home Inc. reserves the right to refuse any return that does not meet the aforementioned requirements.
Customers who shop through our online store engage in an internet shopping experience where they are neither able to feel or see the items until after their purchases have been made. Therefore, in the event that online customers are not completely satisfied with their purchase, we’re happy to accept their returns for the credit of their choice - full refund, store credit, or exchange. Heart of the Home Inc. will only accept unused and un-altered items in the original packaging with tags attached, a sales receipt and Return Authorization (RA) form. (RA must be made within seven days of receipt of the order).
Heart of the Home Inc. accepts returns only that have been approved by a member of our staff. Food, bath and beauty, seasonal and all discounted/sale items are all FINAL SALE. Shipping, both original and return, and handling costs are non-refundable.
How to return an online item:
Heart of the Home Inc.
Attn: Online Orders
12539-102 Ave NW
Questions regarding our return policy may be addressed by calling us directly at 780.705.4928
Damage claims must be made within 3 days of receiving delivery.Please follow the same procedures and policies as noted above starting with emailing [email protected] If you see that your shipment is damaged please Contact Us via telephone prior to unpacking. To assist in assessing the extent and cause of the damage please take digital pictures of your damaged shipment. It’s helpful to include photos of a damaged shipping box, if any, and also photos of the unpacking process. Photos help expedite the claim process.