Shipping Policy
Heart of the Home Inc. offers Free Standard Shipping within Canada on orders over $150 (before taxes). A flat rate of $35 is charged on any order under $150.
Currently, we only ship within Canada and all shipping fees are non-refundable. The flat rate was updated July 14, 2022, to reflect Canada Post's recent additional fuel surcharge.
Can your order be picked up in-store? Absolutely!! We’ll have your items packed and ready to go within two business days of receipt of your order. Select this option in the "Shipping" selections at Check Out. After you receive the confirmation email (again within two business days), give us a call to let us know you are coming by for curbside pick-up. This way you don’t even have to get out of your vehicle!
Return & Exchange Policy
In-Store Policy:
Heart of the Home Inc. will accept, Gifts and Houseware items back unopened and in their original packaging with a sales receipt for a return or exchange within fourteen days of purchase. With a Gift receipt we will do an exchange or in-store credit. Food, bath and beauty, seasonal and all discounted/sale items are all a FINAL SALE. A store credit never expires and can be utilized at any time. Heart of the Home Inc. reserves the right to refuse any return that does not meet the aforementioned requirements.
Online Policy:
Customers who shop through our online store engage in an internet shopping experience where they are neither able to feel or see the items until after their purchases have been made. Therefore, in the event that online customers are not completely satisfied with their purchase, we’re happy to accept their returns for the credit of their choice - full refund, store credit, or exchange. Heart of the Home Inc. will only accept unused and un-altered items in the original packaging with tags attached, a sales receipt and Return Authorization (RA) form. (RA must be made within seven days of receipt of the order).
Heart of the Home Inc. accepts returns only that have been approved by a member of our staff. Food, bath and beauty, seasonal and all discounted/sale items are all FINAL SALE. Shipping, both original and return, and handling costs are non-refundable.
How to return an online item:
- Please email us your request for return at [email protected] We will issue you a Return Authorization (RA) form and associating RA number. Print this email and include it with your return package. Please note that all requests for RA numbers must be made via e-mail.
- Returns should be shipped to:
Heart of the Home Inc.
Attn: Online Orders
12539-102 Ave NW
Edmonton Alberta
Canada
T5N 0M4
- All returns must be pre-paid and insured. We must receive your return within seven days of issuing the Return Authorization number. We recommend that you ship your returned merchandise via insured parcel post, for tracking purposes. In the event that any return packages are lost, stolen, or mishandled, Heart of the Home Inc. cannot take any responsibility for reimbursement or compensation. Please note that Heart of the Home Inc. will not accept any packages that are sent COD.
- Once we receive your returned merchandise, you will receive an e-mail notification. Your return request will be processed within five business days following receipt of the package. If your return request is approved, unless an exchange is requested, all refunds will be made in the method of original payment. The value of the merchandise plus any applicable tax will be refunded.
Questions regarding our return policy may be addressed by calling us directly at 780.705.4928
Damage Claims
Damage claims must be made within 3 days of receiving delivery.Please follow the same procedures and policies as noted above starting with emailing [email protected] If you see that your shipment is damaged please Contact Us via telephone prior to unpacking. To assist in assessing the extent and cause of the damage please take digital pictures of your damaged shipment. It’s helpful to include photos of a damaged shipping box, if any, and also photos of the unpacking process. Photos help expedite the claim process.